“An interview really should be a surprise, an excursion into unexpected terrain.”

—Documentary filmmaker Errol Morris on the art of the interview. He goes on:

This is the thread that has animated and connected his documentaries, which have specialized in both upending received wisdom and finding the humanity behind it. And it’s the question that has connected Morris, the investigator, to his sources. “What were they thinking?”

Answering that question requires, above all, “a willingness to listen,” Morris said. Obvious, yes, but also often forgotten — particularly in the documentary context, where directors are often, implicitly, actors in the work they produce. Though interviewers often ask their sources questions to which they already know the answers, he noted, it’s far more productive that they be guided by true curiosity, by a true desire to learn something new.

“But I can’t help wondering what we might have said if we hadn’t been stopped. Maybe we were just around the corner from something thrilling. Isn’t that the nature of a live conversation? It halts, it stutters, it doubles back, it soars. We might have found a small nugget, something off topic or unexpected”

—Steve Martin, responding in The New York Times to his apparently boring interview at the 92nd Street Y a few weeks ago.

I couldn’t believe it when I read the article last week that the Y would be offering refunds because Steve Martin and Deborah Solomon spent the majority of the interview talking about art. It made me mad, to be honest. Martin’s latest novel is a journey into the art world. Ms. Solomon has written extensively about various artists. Art seems like the logical topic. I felt the entire situation was handled poorly and showed tremendous disrespect for both Martin and Solomon. 

I enjoy Steve Martin’s response and think it’s thoughtful and eloquent. I want to read his book soon.

Platforms, Conversations and Design Surprises


I love it when I realize a concept I’ve thought about and written about for a few years can also be applied to something else. One of the principles in my manifesto is “The best work comes from the place between the known and the unknown.” When I wrote that, I was primarily thinking about tools and skill sets, meaning when your designs will be better when you are stretched to learn a new skill or tool because you will be more open to experiment, you will have a great chance of failing and thus, produce different results than if you stick to your usual tools, skills, and practices.

Lately, however, I’ve been thinking about this concept in regards to the designer and audience relationship. For years, design has been described as a narrative initiated by the designer, usually resulting in a one-way dialog—designer to audience. I believe this method of design is changing with the rise of interactive design and the design process is no longer one continuous narrative but a conversation between designer and audience.

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